Terms and Conditions

Welcome to the Masks and Mirrors, a trading name of Tyn y Ddol Enterprises Ltd ("the Company", "its", "we", "us", "our") website on www.masksandmirrors.co.uk (the "Site"). Any person who wants to access the Site to request quotes, receive services or to use the other features provided must accept and is deemed to have accepted the Terms and conditions of these website Terms of use (the “Terms”) without change. These Terms incorporate our Privacy Policy & Cookie Notice, which can be found at www.masksandmirrors.co.uk

Any reference to “you” in these Terms shall include any person that accesses or uses the Site or Services on your behalf, whether as a guest or a registered user.


1. Other applicable Terms

These Terms incorporate our Privacy Policy & Cookie Notice, which can be found at http://www.masksandmirrors.co.uk/privacypolicy, which sets out (a) the terms on which we process any personal data we collect from you, or that you provide to us; and (b) information about the cookies on our Site. By using our Site, you consent to our use of cookies and to such processing and you warrant that all data provided by you is accurate.

2. Information about us

www.masksandmirrors.co.uk is a site operated by Tyn y Ddol Enterprises Ltd which is a registered limited company in England and Wales under company number 11726679 and has its registered office at Tyn y Ddol, Dolfach Llanbrynmair, Powys, SY19 7AF and the Company’s VAT number is 311 9977 83

We are members of the Association for Coaching, the Professional Body for the Profession of Coaching.

3. Changes to these Terms

We may revise these Terms at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.  The date of the most recent revision will appear at the bottom of the page.

4. Changes to our site

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

5. Accessing our site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted.
Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of use and other applicable Terms and conditions, and that they comply with them.
We may limit the availability of our Site or any service or product described on our Site to any person or geographic area at any time.

6. Your account and password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of use without notice or explanation.
If you know or suspect that anyone other than you know your username or password, you must promptly notify us in writing at
info@masksandmirrors.co.uk.  You are responsible for any activity on our Site arising out of any failure to keep your username or password confidential and may be held liable for any losses arising out of such a failure.  You must not use any other person's username or password to access our Site.

7. Restricted access

In accordance with the previous section, access to certain areas of our Site maybe restricted.  We reserve the right to restrict access to other areas of our Site, or indeed our whole Site, at our sole discretion.

8. Services and Fees

We provide a range of service offerings which are as follows:

·         Growth for Leaders – integrated virtual coaching and assessment for business leaders

·         Help for Managers – integrated virtual coaching and learning resources for managers

·         Trust for Teams – a 4 step process to develop understanding and trust in teams

·         Right Life Path – a personal development programme combining virtual life coaching, self-assessments and planning and self analysis tools

·         Horse Sense – a 1-1 coaching service conducted at our premises in Wales.

·         Stand and Deliver  - Bespoke virtual or face to face training design and delivery service for organisations

·         On Demand Coaching – one off virtual coaching sessions

We reserve the right to amend the contents, pricing and entry criteria of these services at any time. All payments made in relation to our services are processed via SagePay They are an independent gateway partner and their terms and conditions should be consulted at https://www.sagepay.co.uk/policies/terms-of-use

All Credit Cards will be processed in sterling at the time of payment. By applying for our Programmes, you agree to us passing your details, via a secure medium, to this third party in order to complete your application process.  We are not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies. Should any upgrade, cancellation or refund in relation to any of our services be required for any reason or at any time, please email us at Masks and Mirrors


9. Refund and Cancellation Policy


·         Services are paid for after your exploratory session has been completed, which will assess your suitability to be coached.

·         Coaching services are provided subject to our Coaching Contract and coaching will only commence on receipt of the signed contract.

·         If you are not able to commit to the terms in the Coaching Contract, and do not sign and return the Coaching Contract, coaching services will not commence, and a 100% refund of any monies paid to Masks and Mirrors will be organised at our earliest convenience.

·         If you are unable to continue with the Coaching programme, or feel that it is not working for you, we will refund any coaching sessions that you have paid for but not taken, subject to our 48  hour cancellation period (see below).   Any resources, information or assessments that you have received from us by email, or through our website will not be refunded.

·         If you cancel or postpone a scheduled coaching session,  it is your responsibility to notify us  48 hours in advance of the scheduled call/meeting by email, phone or text. We reserve the right to bill you for a missed meeting.

For further details please contact info@masksandmirrors.co.uk



·         In the unlikely circumstance that a webinar series is cancelled or postponed, a full refund will be given to you.

·         In the unlikely circumstance that a webinar within a series is cancelled or there are severe technical issues, a pro rata refund of the series price will be given to you.

·         Provided you cancel your booking within three days of the first webinar in a series taking place, we will refund you and apply an admin charge of 20% the original price paid.

·         We do not give refunds for non-attendance as recordings of the webinars are available.

10. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.  This material includes, but is not limited to, the design, layout, look, appearance, and graphics and all learning resources that you will be given access to when you subscribe to a Service.

You may print off one copy of the learning resources that you subcribe to.  You may download extracts, of any page(s) from our Site purely for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site or resources in breach of these Terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

All trademarks or copyrights reproduced in this Site which are not the property of, or licensed to, us are acknowledged on the Site.

11. No reliance on information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, as to the accuracy, timeliness, performance, completeness, or suitability of the information and material found or offered on this Site for any particular purpose.  You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

12. Limitation of our liability

Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law governing these Terms.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·         use of, or inability to use, our Site; or

·         use of or reliance on any content displayed on our Site.

If you are a business user, please note that, in particular, we will not be liable for:

·         loss of profits, sales, business, or revenue;

·         business interruption;

·         loss of anticipated savings;

·         loss of management time or office time;

·         loss of business opportunity, goodwill or reputation; or

·         any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

We will not be liable for any losses arising out of any acts of omissions of any hosting services provider, payment services provider, or other third party services provider.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
If you purchase goods or services from our Site, additional limitations and exclusions of liability will apply, which are set out in our Refund and Cancellation Policy section and are hereby incorporated into these Terms.

13. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of- service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

15. Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards paragraph set out below (Content Standards).

16. Third party links and resources in our Site

Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those Sites or resources.


 17. Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of these Terms upon which you are permitted to use our Site, and may result in our taking all or any of the following actions:

·         Immediate, temporary or permanent withdrawal of your right to use our Site.

·         Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.

·         Issue of a warning to you.

·         Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·         Further legal action against you.

·         Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

 18. Miscellaneous

Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms.

If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of the Site and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.

You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.

19. Applicable law

These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales.

Contacting us

To contact us, please email info@masksandmirrors.co.uk.
Thank you for visiting our Site.

Revision Date: 30 March 2020